Omnichannel Contact Centre

    Every conversation, one platform

    Agent on a laptop in front of the Dromlik contact centre dashboard showing live call metrics and agent stats, with the Singapore skyline behind

    Calls, website chat, WhatsApp and Facebook Messenger in one shared inbox, with queues, routing and live reporting built in. Hosted in Singapore.

    Voice
    Website Chat
    WhatsApp
    Messenger
    Video
    Team Chat
    Voice
    Website Chat
    WhatsApp
    Messenger
    Video
    Team Chat
    Voice
    Website Chat
    WhatsApp
    Messenger
    Video
    Team Chat
    Voice
    Website Chat
    WhatsApp
    Messenger
    Video
    Team Chat

    One inbox, full context

    1
    Inbox for calls and messages
    Live
    Wallboards and queue monitoring
    SG
    Data hosted in Singapore
    0
    Hardware needed to get started
    The Platform

    Everything your team needs, in one place

    Queues, live stats, every messaging channel and your CRM, all in one platform.

    Queues

    Queue Panel

    See every waiting call and every agent's status at a glance. Calls are routed through local numbers, IVR menus and skill-based queues, so the right person always picks up.

    Queue panel showing waiting calls and agent status
    Reporting

    Live Wallboard

    Put queue length, wait times, SLA and agent availability on a big screen, updated in real time, so the whole team can see where things stand.

    Live wallboard with queue, wait time and SLA stats
    Messaging

    Omnichannel Messaging

    Calls, WhatsApp Business, Facebook Messenger and website chat in one shared inbox, with the full conversation history attached. Website visitors can switch from chat to a voice call in their browser.

    Shared inbox with calls, WhatsApp, Messenger and web chat
    Integrations

    Integrations

    Connect Salesforce, HubSpot, Zoho, Zendesk or Zoho Desk. Calls log automatically, and the customer's record pops up the moment the phone rings.

    CRM and helpdesk integrations
    Supervisor Panel

    Full visibility, real-time control

    Supervisor panel with listen, whisper and barge-in controls

    See who's available, what's waiting and how every queue is performing, then step in when it matters.

    • Live queue and agent monitoring
    • Listen, whisper and barge-in for coaching
    • Real-time SLA tracking
    • Change agent status and queue membership on the fly

    Everything you need to run a contact centre

    Routing, reporting, recording and coaching, all built in.

    Realtime Wallboards

    Monitor calls, queues and agent status live.

    Advanced Reporting

    Queue, agent and SLA analytics, ready to export.

    Smart Routing

    Skill-based, priority and omnichannel routing across every channel.

    Call Recording

    Record every call, with optional AI transcription and call summaries.

    Visual Call Flow Designer

    Build and change IVRs and queues with drag-and-drop. No scripting.

    Supervisor Tools

    Listen, whisper, barge-in and live coaching from one panel.

    Work From Anywhere

    Stay connected on any device

    Desktop App

    Full softphone with chat and video. No desk phone needed.

    Mobile App

    Take calls and reply to messages on iOS and Android.

    Browser Extension

    Click-to-call from any web page or CRM.

    Built for your industry

    Click on your industry to see how Dromlik works for you.

    Ready to bring every conversation into one place?

    Contact centre features come with the Orbit plan, from S$32 per user/month. Book a demo and we'll show you how it fits your team.