Every channel, one platform
Voice, email, live chat, SMS, WhatsApp, and social media — manage every customer conversation from a single, unified inbox.
One inbox to rule them all
Meet customers where they are
Every channel your customers use, unified under one roof with full context and conversation history.
Incoming & Outgoing Calls
Route calls through direct numbers or IVR extensions into smart queues. Call recording, intelligent routing, and personalised interactions.
Email & Helpdesk
Manage customer requests and internal tasks with advanced ticket categorisation, SLA tracking, and templated responses.
Live Chat & SMS
Chat with customers on your website or online store. Send personalised SMS campaigns and respond in real time.
Social Media & WhatsApp
Send and receive direct messages on Facebook, Instagram, WhatsApp, and more. Manage post comments — all from one inbox.
Full visibility, real-time control
Monitor every channel in one place. See who's available, what's queued, and how your team is performing — all at a glance.
- Live queue and agent monitoring
- Performance dashboards per channel
- Custom wallboards for your team
- CRM integration with screen pops
Everything you need to run a contact centre
Routing, reporting, campaigns, and collaboration tools — all built in.
Realtime Wallboards
Monitor calls, queues, and agent states live.
Statistics & Reporting
Ready-made and custom analytics for every channel.
Smart Routing
Skills-based, priority-based, and availability routing.
Outbound Campaigns
Manual, progressive, or predictive dialling with scripts.
Knowledge Base
Internal docs your agents can search and reference.
Agent Collaboration
Internal chat, warm transfers, and conference calls.
Stay connected on any device
Desktop App
Full-featured softphone — no hardware needed.
Mobile App
Calls, chats, emails, and tickets on the go.
Browser Extension
Click-to-call and status control from any tab.
Built for your industry
Click on your industry to see how Dromlik works for you.